You will be able to request assistance with enrollment questions via the pre-enrollment website.
You can review the process and eligibility document(s) required at your leisure. Please note, an appointment is not required to visit an enrollment center and is provided to assist you with scheduling and trying to minimize wait times at an enrollment center. You can make an appointment time at an enrollment center, convenient to your home or traveling circumstances. You may be able to minimize your time at an enrollment center. By pre-enrolling, you can ensure that your personal data is entered correctly from the comfort of your home, office, or other location. You are not required to pre-enroll in order to complete the application process however, TSA encourages you to pre-enroll to facilitate the application process: 
This is commonly referred to as pre-enrollment. Some TSA programs allow you to begin the enrollment/application process by entering biographic information online before visiting an enrollment center to complete the application process.
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